Does something seem odd with Kashoo for iPad or iPhone? Here is a list of things you can try to troubleshoot the misbehaving application.

1. Sync the iPad/iPhone

If you are having issues with data being different on the device than it is on the web, syncing the device often fixes this. To do this, swipe down on the transaction list of the Banking, Invoices, Expenses, or Accounts page.

2. Log out and Log back in

The next solution you can try, is to log out and log back in. To do this, go to the business selection screen (it’s the first screen you see when open the iPad app, or if you’re in the app, you can get to it by tapping on the arrow icon on the top left). The log out link is on the top left of the business selection screen.

Important - Backup up your iPad

The next troubleshooting options will either involve updating your app or re-installing it. As a safety precaution, we recommend backing up your iPad. If you don’t know how to do this, click here for article on Apple’s website on how to do so. It’s a simple process.

3. Update the app

You can check to see if you have the latest version of the Kashoo iPad app by going to the App Store on your iPad. On the bottom of the App Store, click on the “Updates” button. If Kashoo is listed, then that means there is an update available. Tap on “UPDATE”.

4. Uninstall and then reinstall the app 

Another step to try, is to uninstall the app and then reinstall it.
The caution here is that if you have unsynced data it will be completely lost. Please contact us before you uninstall the app. 

Once uninstalled, do a one minute power down of the iPad, and then start it back up.

Now go the app store and reinstall the App. The app should start syncing automatically when you log back in after the reinstall.

If you need help, please view Apple's troubleshooting apps article.

5. Contact Support

If you have tried these things and you are still having the problems, please contact our support.

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